Clients reviews about Birch Hill Suites Kansas City

I love the ppl here. They're house keeping is amazing. I like the way "Jay" Semaj is a very hard an diligent worker. She always smiles,, an give s great attitude. I just love the general manager as well. Ms Tay'Yah is a great person an is always there to help. The service is great. An I love how they're remodeling😊💪👍. I would also like to give a special thanks to my boss, (Mr. Ace.) For the opportunities that he's providing to the male force that has had the pleasure of visiting Birch Hill Suites. An for giving me the chance an opportunity to work with him an the guys on my team. Alex, TJ, Marcus, Nicole, An of course Mr. Ace. Great team. Apologies if I left anyone's name out. It was not my intent. Not at all. So, again a special thanks to the Birch Hill suites team, an Mr. Ace & my team. ~ Quan H

The staff at this location is truly what makes it special! Everyone is so friendly and helpful- it really feels like a home away from home now. The rooms are clean well maintained and very reasonably priced considering you get a full size fridge a stove top and kitchen sink in your accommodation. The kitchenette also came with considerable cabinet space. The on-site laundry is so convenient! You can either use traditional coin payment, or download an app that allows you to add funds to lay for your washing & drying. This was a much welcomed option as opposed to walking around finding a business to provide change. Thank you to ALL THE STAFF,from front desk to housekeeping to maintenance and managment - you all rock! Thanks for making my stay so pleasant! ~ Ashley M

I love it. I came, and they allowed me to set a reservation and when I came back they had a room ready for me so fast and efficient I love that when i got here there was something wrong with the TV the manager fixed it within 5 mins without a problem on the TV there is a fire stick I love love that then when I got here the elevator most definitely works then the kitchen I love it stove microwave and a big fridge the doors have two good working locks on the doors the the air conditioner is good you get a closet and a dresser and it stores around the corner to places to eat and a grocery store they are also kid friendly so bring the kiddos ~ Big S

The Birch Hill suite has amazing staff there always responsive and have good to Go positive attitude. The staff is very welcoming and very understanding the fix problems immediately without delay. The area is very quiet and calm a very good environment to be in and everyone around is helpful the rooms don’t smell like smoke there’s no burn spots in the sheets and the kitchenettes are really nice the also have laundry and vending as well ~ Mia J

The staff are amazing🤩 The general manager makes sure that everyone here feels safe. (she doesn’t play about us) Jami is a great manager, very professional. Tiffany has the best personality, I feel bad because I don’t know the maintenance man’s name but the side door in the refrigerator broke & 1 day later he brought a brand new one. (he even helped me put all of my groceries back in the fridge) ~ Rhonda N

This hotel has literally done a 360 for the good. When it was owned by the other company it wasn't good at all. Birch Hill took over they are getting all rooms in order, last company didn't care. But they have new owners and GM Tay'Hay. Her and her team are turning this hotel into something amazing. Keep up there great work. This hotel is truely changing for the good. Great atmosphere!!!! ~ Jami W

The people are amazing, completely accommodating and caring have never given me and my husband any issues. We came from a toxic situation and they helped make our life better in the matter of hours to months of living here. The renovations are making it better every day. I would strongly recommend this to everyone. ~ Rachel F

They did a really good job. On fixing the hot water for us. It took a little while, but they fixed it for us and they're gonna fix the door also, which has a gap and it, so it lets the wind do the door but it's nice and clean and there's no bugs or roaches here at all. And I greatly appreciate that too.Because I don't like bugs. ~ Maria N

All the staff was very friendly but the one staff member that stood out to me is Jamie she went above and beyond for the guest and the property she was always making sure the guest are happy and she walked the property to make everything was safe for the guest. ~ Leslie W

Birch Hill was a wonderful place to stay. The staff was very friendly and helpful. The room was cozy and clean and renovated. The staff helped me to my room when I asked due to a leg injury. I got great housekeeping once a week upon asking. Highly recommend. ~ Tessa J

Staff very nice and professional and rooms are bug free and clean I recommend absolutely and the maintenance ppl are very prompt and never have to come BK twice I like it here. Wish rates were a lot cheaper weekly ~ india H

VERY happy with my stay here!! Staff was above all. These folks really make a point to keep things tidy and compliant around here so everyone enjoys the stay! Clean, quiet & accessible to a lot of walking distance places. THANKS! ~ Ronnie B

Nice place to stay. The Staff is very helpful. Rooms the are average. the location is great. Price Chopped is down the street, and Noland Road has all kinds of places to eat. My recommendation for this hotel is a good place to stay. ~ Shaun D

Very nice place. Rooms have been renovated and are very comfortable. There is you know several that you can tell are extended stay that you do not feel comfortable at but this is one that you feel have no problem feel comfortable. ~ Wiliam B

Enjoyed my stay here the staff went above and beyond to help me the room was clean and comfortable you could tell they was renovating overall my experience was amazing and I will be returning ~ Tiffany H

The staff at front desk is very rude and if you are even 10 minutes late on payment on your room they lock you out they have mice and bugs do not ever stay there ~ Micah C

They have the best staff & they will try their best to work with you within reason. They treat you with respect, which is hard to come by anymore! ~ Chrystal R

I want to give thanks to one of the housekeepers Angie. She is the best at keeping those rooms clean, I give her a 10 star review. ~ Sherry L

Tayyah, Sadie and the rest of the staff were fabulous. They exceeded expectations. I will be back when in Independence. Thank you. Michael Alfred ~ Brandon A

TayYah Wesley is an amazing person if your traveling and need a good night's rest stop bye she always has a smile on her face. ~ Caleb F

It's a clean property rooms are nice sizes the staff for most part are respectful and helpful ~ Abdul B

The new management has really made this a great and affordable place to stay. ~ Steve M

Wonderful staff I loved it here 10/10 I would recommend! ~ Kayla M

I was in Kansas City for a Chiefs game and the hotel is in a great location for Arrowhead Stadium. ~ Adam G

Reviews from our customers

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